I. RIGHT TO WITHDRAW FROM THE CONTRACT (14-DAY RETURN)
1.1. Term: The Buyer has the right to withdraw from the purchase-sale agreement within 14 calendar days from the receipt of the goods without giving a reason.
1.2. Product Condition Requirements: Since the blender comes into contact with food, the returned product must meet these strict criteria:
1.2.1. Unused: The blender must not have been used for food or drink production. Any traces of moisture, food residue, or odor in the cup or on the blades void the possibility of returning the product as a quality item.
1.2.2. Commercial Appearance: The product must be without scratches, cracks, or other mechanical damage that occurred after delivery to the Buyer.
1.2.3. Packaging: The original packaging must be clean, untorn, and have not lost its commercial appearance.
1.2.4. Completeness: The Buyer must return all parts: the blender body, cup, lid, USB charging cable, user manual, and original packaging.
1.3. Hygiene Exception: According to the Civil Code, a quality product that has been unpacked and used cannot be returned if it is unsuitable for return due to health protection or hygiene reasons (a used blender becomes a personal hygiene device).
II. 24-MONTH LEGAL WARRANTY (DEFECTS)
2.1. Warranty Scope: Each SOLSTICE blender is covered by a 24-month legal warranty against manufacturing defects.
2.2. Warranty Cases: The warranty is valid if:
2.2.1. The motor fails (not due to overload or liquid ingress).
2.2.2. The device does not charge (with a functional cable).
2.2.3. Spontaneous defects of the body or connections appear due to manufacturing defects.
2.3. Warranty DOES NOT APPLY to:
2.3.1. Mechanical damage: cracks, broken cup, bent blades due to crushing hard objects (not food).
2.3.2. Liquid damage: if water entered the blender’s motor block (electronic part) due to washing not according to instructions.
2.3.3. Battery: natural decrease in battery capacity (this is a normal wear process).
2.3.4. Improper use: if the blender was used for commercial purposes or overloaded by crushing unsuitable products.
2.3.5. Self-service: if attempts to independently disassemble the device are visible.
III. PROCEDURE FOR SUBMITTING AND EXAMINING CLAIMS
3.1. Information: Upon noticing a malfunction, the Buyer must immediately apply in writing by email to hello@solsticedaily.lt, providing: order number, description of the defect, and visual material (photos or video).
3.2. Expertise: The Seller has the right to take the product for inspection. If it is determined that the malfunction occurred due to the Buyer’s fault, warranty repair is not performed, and transportation costs are covered by the Buyer.
3.3. Decision: Upon establishing a manufacturing defect, the Seller, at its choice, within a reasonable term (usually 14 business days), repairs the product or replaces it with a new one.
IV. RETURN COSTS AND RESPONSIBILITY
4.1. Shipping: When returning a quality product (within 14 days), shipping costs are paid by the Buyer. When returning a confirmed defective product, costs are covered by SOLSTICE.
4.2. Packaging: The Buyer is responsible for the safe packaging of the returned product. If the product breaks during shipping due to improper packaging, the Seller reserves the right not to refund the money.